ICASA Code of Conduct
PCN's compliance with ICASA regulations and service standards for electronic communications
Regulatory Compliance
In order to provide electronic communications services to its subscribers, PCN holds licences issued by the Independent Communications Authority of South Africa (ICASA). We are committed to maintaining the highest standards of service in compliance with all applicable regulations.
ICASA Regulatory Requirements
ICASA requires that all licence-holders comply with, inter alia, the following key regulations:
1 ICASA Code of Conduct Regulations 2008
These regulations set out minimum standards of conduct when providing services to subscribers or dealing with potential subscribers. The regulations ensure that all telecommunications service providers maintain professional standards and treat customers fairly and transparently.
2 ICASA End-user and Subscriber Service Charter Regulations 2009
These regulations set out minimum quality of service standards applicable to services provided by PCN to subscribers and potential subscribers. This includes standards for service delivery, customer support, and complaint resolution.
PCN's Commitment to Compliance
As a licensed telecommunications service provider, PCN is committed to:
Service Standards
- • Maintaining high quality service delivery
- • Transparent pricing and billing
- • Reliable network performance
- • Professional customer support
Customer Rights
- • Fair treatment of all customers
- • Timely complaint resolution
- • Clear terms and conditions
- • Privacy protection
Service Quality Standards
In accordance with ICASA regulations, PCN maintains the following service standards:
Network Availability
We strive to maintain high network availability and minimize service interruptions
Customer Support Response
Timely response to customer queries and technical support requests
Service Provisioning
Efficient installation and activation of new services
Billing Accuracy
Accurate and transparent billing processes and procedures
Official Documentation
ICASA Code of Conduct Regulations 2008
The complete ICASA Code of Conduct Regulations 2008 document is available for public viewing. This document contains detailed information about the standards and requirements that licensed telecommunications providers must meet.
View Complete ICASA Code of Conduct DocumentYour Rights as a Customer
Under the ICASA regulations, you have the following rights:
Fair Treatment
Equal treatment regardless of location, background, or service level
Transparent Information
Clear information about services, prices, and terms
Quality Service
Reliable service delivery that meets established standards
Complaint Resolution
Right to have complaints handled fairly and timeously
Privacy Protection
Protection of personal information and communications
Regulatory Recourse
Right to escalate unresolved issues to ICASA
Questions About ICASA Compliance?
Our team can provide more information about our regulatory compliance and your rights as a customer
Contact Us